You may decide that even though you want to downsize your existing office space, you'll still have to keep, or even add more meeting rooms, but have fewer workstations or individual desks. (Plus Tips) Utilization vs. Unveiling the Secrets of Space Utilization and Occupancy Tracking. The Top Scheduling Challenges and How to Fix Them, See How Professional Headsets Improve Business Performance, White Paper: 2023 Contact Center Buyer's Guide, Creating Competitive Advantage Through Customer Payment Capabilities webinar, Unveiling the Power of injixo Workforce Management: A 30-Minute Tour Webinar, Real-Time Management vs Intraday Management, Retail Customer Service Trends You Need to Know, Genesys Recognized as No. However, it is slightly more complicated than that, and can be broken down into many other metrics! Space utilization and space occupancy are two related but distinct concepts in facility management. This metric provides a basic understanding of space utilization and helps identify underutilized or overcrowded areas. It measures the percentage of space that is actively utilized compared to the total available space. While space occupancy is important for workplace leaders to gain an idea of the number of people within a workplace, it doesn't fully demonstrate whether the use of your office space is fully optimized. What does space utilization have to do with the planet? Occupancy and utilization go hand-in-hand. Comparing average occupancy across different spaces within a facility or between multiple locations can reveal variations in space utilization efficiency. Every data source comes with its own issues. Skynapse Business Technology Pte Ltd Copyright 2023. Often, call center leaders use utilization and occupancy interchangeably or focus on one over the other. Also known as usage or accessed, building utilization is the total amount of time a building is used out of the total amount of time it is available. It measures the utilization rate of desks or workstations compared to the total number of desks available. The key challenge here is to determine whether you have a tailgating issue or not. This is especially true if theyre following any type of hybrid schedule. Or maybe it makes sense to hold some larger training sessions off site. To determine the performance of a conference room, its important to measure the efficiency of utilization along two dimensions: In our dashboard we use three metrics to efficiently compare the performance of conference rooms within your building: We hope these definitions help you better understand the difference between occupancy and utilization. Manage any type of resource, predict demand and eliminate booking friction. (Plus Tips) Indeed Editorial Team Updated June 24, 2022 Utilization and efficiency are two performance indicators that manufacturing companies use to make plans and determine success. WebAs nouns the difference between utilisation and occupancy is that utilisation is the act of using something while occupancy is the act of occupying, the state of being occupied or the state of being an occupant or tenant. If you dont factor in shrinkage when calculating how many staff to schedule, you will always be understaffed. Our mission is to turn data into valuable outcomes. Call center utilization relates to the time spent working compared to the total working hours Different businesses and call centers have various optimal figures for occupancy and utilization. Choose the content that you want to receive. You may analyze weekly if the 70 workstations are filled most of the time.

Occupancy

ACW) / hours logged in (and ready to take contacts).

Good practice is not to exceed 90% occupancy. Were outlining what workplace data matters most in a future of work that is often hybrid and undoubtedly more dynamic (and challenging) than ever. Of course, call center management is quite different from facility management. This method is often used in coworking spaces, conference rooms and libraries. Once they determine which Key Performance Indicators (KPIs) are most relevant to their goals, they can start measuring and eventually improving them. It provides a single source of truth for many metrics, including occupancy and utilisation, to drive informed decision-making. Occupancy, or the number of occupied spaces, is a point-in-time measurement. By analyzing camera footage, organizations can determine the number of people present in different sections or identify busy periods. Simone is a workplace thought-leader whos passionate about creating human-centric workplaces. Difference between occupancy and utilization. Skip to content Download our Report: Navigating the World of Hybrid Work: A Benchmark Study in Global Workspace Usage. Its about using those metrics to ask (and answer) better questions, experiment with new options, and map out a better path for the future. This is why 90% of companies collect utilization data today. By monitoring occupancy rates over time, organizations can assess the effectiveness of space allocation strategies and make adjustments accordingly. Amsterdam, NL. It includes the following: Time spent talking on the phone with customers/clients Time spent on hold Measuring occupancy vs utilization has always been one of the main responsibilities of facilities managers and space planners. Badge swipes and RFID scans are the most common ways to find out how many people have entered an office. Meanwhile, utilization refers to how available space is being used over time. We know Facilities Managers have busy schedules. What Is Workforce Management? To understand how efficiently spaces, such as conference rooms, are utilized, there is more at play than relating the average number of observed people to the available number ofseats. Productivity Productivity is the percentage of an agent's paid time that is productive time. WebWhen measuring occupancy based on Capacity, this involves counting the actual number of people present. And its vital to take them into account properly within the workforce management process. WebHospital utilization: An analysis of SMSA differences in occupancy rates, admission rates, and bed rates. Occupancy represents the people within a workplace; utilization represents their interaction with those surroundings. The difficulty comes when different sources that that label their data differently have to be combined. Daily and average peak utilization; Peak frequency; How is occupancy different? Optimize your office space for $5,000 or less with Utilization Studies! Space occupancy analysis, on the other hand, focuses on factors such as workstation utilization, collaboration spaces and meeting room occupancy to ensure adequate seating capacity and foster employee productivity. Karina Wright May 10th, 2023 Occupancy vs utilization: both essential metrics for space planning, especially in a hybrid office. WebOccupancy differs from utilization, in that occupancy considers only live logged in time, but utilization considers total time at work (including logged out time such as training). Short answer: theyre going to get a better road map to better space optimization. In this context, call center occupancy refers to how much available time an agent spends on calls and call-related tasks. Say your security team opens the building at 7 AM and closes it at 7 PM (12 hours). So whats the difference between these two essential metrics: occupancy vs utilization? Employees reserve desks or meeting rooms based on their needs, providing valuable data on space usage. They can do this by combining multiple types of workplace metrics to create actionable presence-based utilization data. And which one should facility managers (FMs) and space planners use when designing their workspaces? So whats the difference between these two essential metrics: occupancy vs utilization? The effectiveness of your office space boils down to 2 crucial elements -occupancy and utilization. So, if you want to level up your workspace analytics, you can look into specialized software products. It is the inverse of shrinkage.

Shrinkage is the percentage of paid time that employees are not available to handle contacts. So what will FMs and space planners get if they combine occupancy with utilization data? So, space utilization would be 25%. We'll assume you're ok with this, but you can opt-out if you wish. This is including after-call work, or ACW. E.g. That means theyll need to determine what matters to them specifically now. This metric provides insights into how spaces are used throughout the day or week and identifies peak and off-peak periods. Exploration in Econ Res. 1976 Summer; 3 :32678. ACW) / hours logged in (and ready to take contacts).Good practice is not to exceed 90% occupancy. You might find out that now only 40 employees are working from their desks on average per week., With a 57% utilization rate for these workstations, that may tell you that you can probably reduce your dedicated workstations if you don't plan on increasing headcount or changing remote work policies in the next 6 months. Space utilization provides the other piece of the puzzle - it compares the static measurement of the size of your space, with how and when they're used. Room occupancy is a metric used to analyze how frequently individual rooms or areas within a facility are occupied. In particular, this software should allow them to layer multiple data sets. Occupancy differs from utilization, in that occupancy considers only live logged in time, but utilization considers total time at work (including logged out time such as training). (Plus Tips) Indeed Editorial Team Updated June 24, 2022 Utilization and efficiency are two performance indicators that manufacturing companies use to make plans and determine success. TheOccupancyof a neighborhood reflects the situation in at a given moment in time. In fact, occupancy and utilization might seem interchangeable. On the other hand, space occupancy relies on qualitative metrics, such as headcounts, footfall analysis, or seating occupancy, providing insights into the actual presence of individuals within a space. This is a form of Headcount, and is also often called a Census. Join Andrew Millar & Sandra Panara for a webinar. But only when its combined with occupancy will you have a true indicator of how you could improve your building operations. To help understand the difference between the four basic types of Occupancy, see the types of occupancy in offices worked example. Space Utilization and Space Occupancy: Key Differences. No one wants to work in a crowded office. This means that at any given time during the day, the occupancy of a space may be different. It is mandatory to procure user consent prior to running these cookies on your website. Plus, join our email list to stay up to date. To help understand the difference between the four basic types of Occupancy, see the types of occupancy in offices worked example. if you are aiming for 83% occupancy, you should inflate your staffing requirement by 1/(0.83)-1 = 20%.

Utilization

This is some text inside of a div block. WebOne major difference between occupancy and utilization in call centers is that occupancy only considers the time agents are active on the floor, while utilization includes total work time. But as Neil Ushers article this week has highlighted, the office occupancy rates in London are currently at 27%. It will determine how many people have accessed the building and/or floor. What's the best way to get occupancy & utilization data? Is this Focus Room occupied right now? The extent to which a physical space is occupied at a given point in time. Peak occupancy refers to the maximum number of occupants in a space during a specific time period. Smart locks and access control systems that are programmed to allow access with a specific QR code or pin for a booking, also provide data around usage to its administrators, plus control access to the space itself.. Occupancy sensors can be used to determine at what point spaces had signs of life and for how long, using heat and motion detection technology. And while people may use these terms interchangeably, they are definitely not the same thing. The occupancy rate is a fundamental metric that measures the percentage of available space being used at a given time. To drive change, we must understand. They can be helpful in comparing production levels to manufacturing capacities. Space occupancy, however, focuses on the physical presence of individuals, often considering factors like comfort, safety, accessibility and user experience. Good space utilization metrics allow decision makers to ask much more nuanced and useful questions about their spaces, such as: Occupancy measures how many people are in a space, while utilization measures how theyre interacting with that space. Often it is displayed as a % rate, in relation to the capacity of the space. This metric helps organizations identify whether they have an appropriate number of workstations and whether they are effectively utilized. It shows the ratio of agents productivity to their capacity. Whether thats productivity, output, customer satisfaction, or something else. What Is Workforce Management? Enter two words to compare and contrast their definitions, origins, and synonyms to better understand how those words are related. One fact that we find mysterious about Occupancy Rate is that its often incorrectly referred to as Utilization Rate. Occupancy Rate is the percentage of time agents spend handling customer inquiries versus time spent waiting for calls, sometimes called idle time. Lets examine them one by one. To validate the data at a building or floor level, aggregate data sources such as security badging system data. And while people may use these terms interchangeably, they are definitely not the same thing. 1976 Summer; 3 :32678. The all-in-one dynamic workplace platform for people-first enterprises. This metric helps optimize space utilization by improving the layout and flow of spaces, reallocating resources to high-traffic areas or redesigning workflows to minimize inefficiencies. The space utilization rate is a fundamental metric used to determine the efficiency of space usage within a facility. The more FMs and space planners are able to see how employees are using the office, the more theyll be able to both improve efficiency and reduce costs. Shrinkage is the percentage of paid time that employees are not available to handle contacts. Analyzing dwell time data enables organizations to assess the effectiveness of space allocation, identify bottlenecks or congestion points and make informed decisions about space optimization, such as repurposing or redesigning areas based on actual usage patterns. There are numerous software solutions and applications available that offer comprehensive space utilization and occupancy tracking. : walking the floor) and employee surveys. Of course, there are many ways to define the two metrics. However, they should define, measure, manage and report both metrics, as well as understand their differences. To drive change, we must understand. In the workplace, it is represented by the total number of employees physically present during a specific time., This is important forcapacity management; you want to know that your office space isn't getting too crowded, or, too empty.. But as with any data, theyre much less useful on their own than they are together. WebOccupancy and Utilization: Why Are They Important For a Facilities Manager? This means that at any given time during the day, the occupancy of a space may be different. 1976 Summer; 3 :32678. To put it in the simplest of terms, you can't make educated decisions about office space without knowing both the occupancy and utilization of space. Conexus integrates and layers data sources to surface data stories: By collating and aggregating data, Facilities Managers will be armed with the right insights to enable key decisions on space and how it impacts the employee experience. People counter sensors will determine at what point spaces have had signs of life and by how many people, so are best used in open collaboration spaces and meeting rooms. Office Occupancy vs. Office Space Utilization, HubStar Awarded New Patent for Innovative Hybrid Working Platform, 5 Steps to Strategic Campus Space Planning, the available number ofworkspaces(capacity) and, the total time it was available usually over the analysis time frame selected. Necessary cookies are absolutely essential for the website to function properly. Navigating the World of Hybrid Work: A Benchmark Study in Global Workspace Usage, Lets Get Real Discussions on the Workplace and Corporate Real Estate Podcast, What We Do Conexus Workplace Insights Platform, How A Financial Services Company Optimized their Workplace Thanks to Data Analytics. By analyzing density metrics, organizations can identify opportunities for reconfiguring spaces, implementing hot-desking or shared workspace strategies or adjusting furniture layouts to optimize occupancy and productivity. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Companies now need bespoke arrangements that jive well with their unique budgets, work requirements, and culture in the workplace. Top strategies for hybrid office space planning with CBREs Susan Wasmund. It measures the percentage of space that is actively utilized compared to the total available space. Often, call center leaders use utilization and occupancy interchangeably or focus on one over the other. Instead, using occupancy with utilization (plus several more key metrics) will help FMs and space planners to make a better hybrid workplace experience. Is this Focus Room occupied right now? TheUtilizationof a neighborhood consists of a set of occupancy observations aggregated over a longer timeframe, such as a week or 90 days. Occupancy is especially important in schedule design, as it assists with measuring schedule optimization, so as not to have agents sitting and waiting for calls. The company is able to save money on real estate they dont need anymore, and the employee is able to get some flexibility, without sacrificing collaboration in the workplace, culture, or employee experience., Get a personalized demo and create a Our language is often centered around placewhere people are working. However, you might find out that there are bottlenecks if you break down occupancy rates by hourly increments. You might also find out that there are some days the desks are utilized more than others., You may also see how many hours each meeting space is occupied for on average, and divide that by the number of hours they're available for every day.
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