All issues regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the participant. 372 total complaints in the last 3 years. I have not agreed to anything nor signed anything and am requesting my entire $850 back as stated. If you register prior to the final payment deadline as stated on your trip information letter but your account is not paid in full by that date, WorldStrides charges a $60 late payment fee. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. Time management and organizational skills. I applied for financial assistance through World Stride and was *****ed $250 towards my daughters trip. (For international programs, a $150 fee may apply for any changes made within 105 days of departure). Due to these restrictions, you may not be able to fully participate in the tour. Press the space key then arrow keys to make a selection. Customer Service Non-Refundable Fees: The fee for enrollment in the Full Refund Program (discussed below), your deposit (for participants that did not register for FRP), any handling charges, merchandise fees, fees for returned checks, fees for declined credit cards or electronic drafts, late payments, and registration fees are not refundable under any circumstances. If your group decides they are not comfortable traveling to the planned destination or on the scheduled dates, the group can move the trip to an alternative destination or move to a new future date up until 45 days before departure. Orders placed after 5:00 PM EST will not begin the process until the following business day. WorldStrides will make reasonable attempts to accommodate special needs. All program participants will be responsible for their own actions at all times, and the Program Leader and chaperones will be held accountable for the action of all participants in their group. At the end they said that they will only refund ****** from the total of the trip ( which I'm still thoughtful) When trying to provide an experience for your child and you use this company, be ready to loose more money that you anticipated, always have them confirm with some type of email because they are also very good to give you information over the phone and later when you call they say something else. WorldStrides cannot be responsible for accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any problems associated with the same. For order issues such as damaged, defective, or wrong items, please contact us here. I have booked a trip with Explorica via my daughter's school to ***** in June 2023. Can I make an exchange? By using the site, you consent to the placement of these cookies. Thats not what we were told otherwise we would have never signed up for this trip in the first place. Looking for public transport information? All cancellations must be made in writing by the person listed on the registration form to your account representative or customer service at customerservice@worldstrides.org or via mail to WorldStrides, P.O. This transaction is not covered by the California TravelConsumer Restitution Fund. Exceptional Circumstances include, but are not limited to, acts of force majeure, war (whether declared or not), criminal or terrorist activities of any kind or the threat thereof, civil unrest, strikes or other restrictive labor activities, illness or disease, actual, perceived or threatened epidemics or pandemics, government-imposed travel restrictions or closures, and other events outside WorldStrides control that make performance of a trip as contemplated impossible or impractical. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. He became ill the evening before and we were hoping he would rally and be able to go. Emailed documentation from doctors on 4/7/23. Contact our Help Center. I dont think this is right for them to do this. Universal Studios Hollywood Youth Programs, New Registration & Existing Account Access, Academic Credit and Professional Development. Very misleading. Unless specifically stated in your registration materials, WorldStrides program prices do not include college credit fees, passport fees, visa fees, trip protection fees, baggage charges, porterage at airports and hotels, gratuities to guides or bus drivers, private or small group fee, expenses incurred during free time, optional excursions, trip extensions, local transportation to unscheduled activities, transportation from your home to the origination point of the program, overnight lodging and meals prior to departure or upon return from a program or the weekend supplement of $35 if your departure or return flight falls on a Friday, Saturday or Sunday (not applicable to tours to the United States, Canada or Puerto Rico). WebThis waiver & release form can be returned to the Program Leader, or to WorldStrides via email to: customerservice@worldstrides.org or by mail to: PO Box 9033, Charlottesville, - Hawaii TARS-5388; IA 568; and WA 601 887 646, 602 011 744. There is also compliments and complaints information to help you when you lodge feedback with us. I have no ability to plan outings or even know if we are going to have free time to sight see on our own because they have provided no information. Once funds are transferred, the new participant is subject to the full Terms and Conditions and standard refund policies as defined for the group on the original scheduled trip. In the event a tour is moved to the future, all monies paid (less any Non-Refundable Fees) can be transferred from an existing participant to a new participant if the new participant enrolls (which enrollment will include express agreement to these Terms and Conditions) by 110 days before departure. Refunds will be issued to the original payment card used for purchase within 30 days of receipt of the return. Pre-existing conditions are not covered. These include, but are not limited to, increases in travel security charges, government-imposed fees and taxes, costs related to or resulting from government or carrier-imposed safety measures, fuel and energy costs and charges, and airline, vendor, or group-imposed schedule changes or delays. There is a $35 service charge on returned checks, declined credit cards or declined e-checks. As per your request, I will contact you on Tuesday, June 13th before the end of the business day. Initial WorldStrides complaints should be directed to their team directly. I only booked it knowing that we were flying from ******* airports and returning to the ******* airports. Please note, the FRP fee is non-refundable after 24 hours of initial FRP purchase confirmation. Contacted *********** with (underwritten by ************* ********************** under form series T7000 et. Should you choose to use a gift and/or preloaded credit card to make one or more payments on your WorldStrides account, WorldStrides is not responsible for replacing any credits that are successfully processed back to any lost, stolen, or destroyed gift or preloaded credit card account used for payment. Apply online instantly. Excellent customer service and communication skills. I then immediately called their customer service and asked why and how they determined that I would get no refund ******** then said that she would look into it and that she would call me back with an answer. Please note - these fees are not intended tobe a penalty, but rather a fair estimation of a portion of the unrecoverable internal and external costs related to planning, managing, and After your registration and deposit, each manual payment will have a small additional $6 non-refundable handling fee. It is now 05/15/2023 and I have yet to received anything, I called them and they stated that they had made a mistake on the amount and that they would have to look into the emails and listen to the call to verify the information on the refund I provided them was correct, they asked for 3 days to look into the matter. a travel program in your school. A copy of the waiver & release form can be found at: (Same itinerary they have down the previous two trips with them) Purchase cost for the 4 of us came to *********. A confirmation email is automatically sent to you with your order details. Enter the Tour Center Code. Once signed up you'll have immediate access to manage payments, fundraising, academic credit, and more. If the Program Leader chooses not to be combined and travels with less than the minimum number of participants, an additional cost will be charged to your account. Customer Reviews are not used in the calculation of BBB Rating. WebWorldStrides Specialty Travel Programs 1121 White Rock Road, Suite #203 El Dorado Hills, CA 95762. WebContact us Contact us Our customer service standards provide information on how we will handle your enquiry. I am not sure why I purchased the extra insurance and I wouldnt have bothered had I known Worldstrides expected me to be psychic. What are your shipping methods and how long do they take? To begin your return, visit our return/exchange portal powered by ReadyReturns. WebContact Information & Office Hours West Coast Offices EMAIL: specialtytravel@worldstrides.com PHONE NUMBERS: 800-556-4723 916-939-6805 Some are essential to make our site work; others help us improve the user experience. I was lucky enough to have their mistake in writing but even at that it was easy for them to push it off as just a mistake and tried to leave it as that. WorldStrides provides online and customer service to keep the program participants information current and it is the participants sole responsibility to assure that this information is fully up to date no later than 60 days prior to the groups departure date. Myself and my partner cant travel through *******, which is making it impossible for us to come on this trip now. Whatever option you choose, please note that your account must be paid in full by the final payment deadline, as stated on your trip WebAboutWorldStrides. Spoke with claims ***** stated that I needed to have policy # and to get it from Envision/Worldstrides. All items must be returned within 14 days from creating the packing slip. *This company may be headquartered in or have additional locations in another country. The refund amount will include the full value of the items returned, including taxes, but excluding shipping cost and a $5.00 restocking fee (fee will not be charged for defective or damaged items). To begin your exchange, visit our return/exchange portal powered by ReadyReturns. Visit the company website worldstrides.com or help center for We leave in 2 weeks. Please check your internet connection and try again, if you continue to experience problems please: Call Sales: (800) 468-5899 and select Option 1. I AGAIN contacted Envision/World Strides to request an itemized receipt of payment on 4/28/23 and have yet to receive an itemized receipt. We would like to thank you for your patience during the refund process.? Price. I want to be contacted by someone with authority at Explorica and provided this information and also assisted with the seat upgrade I am requesting and willing to pay for immediately. We have yet to receive that check and today is, June 16th. Prior to departure, you will be sent details regarding flight and hotel information, departure and return times, packing tips, drop-off/pick-up locations, etc. WebThis form can be viewed and agreed to during online registration, or printed, signed, and returned to the Program Leader, or to WorldStrides via email to: I also received three different responses in three different emails. I am a single mother of 2 and only make ****** a year so it was hard to come up with the money. Alternatively, your Program Leader may select a custom or Exclusive Rooming option, which ensures that students from your group will not be mixed with students from other groups during hotel stays. If you do not receive this email, please check your junk mail filters. The refund amount will include the full value of the items returned, including taxes, but excluding shipping cost and a $5.00 restocking fee (fee will not be charged for defective or damaged items). We will try to submit your request and we hope we get it through this time. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I purchased the travel protection plan, and am asking for a full refund! We will gladly accept returns on unused and unwashed items returned within 45 days of the shipment date. This is unacceptable. Instead of calling or emailing my for an updated card number, they said they sent a check to my 15 yr old son, which we never received. Envision:World Strides Azariyah ***** ID# *************** ************* June25-July 3, 2023 **** 1st point of contact was on 3/28/23 to request cancellation/refund due to unforeseen medical issues. The average WorldStrides salary is $45,763. Please review your program materials for the most up-to-date registration deadlines, Beyond the 24-hour grace period, WorldStrides will be entitled to retain 25% of the base trip price* (minimum charge of $120 if the base trip price is $400 or more) for cancellation letters postmarked more than 110 days to departure, 50% of the base trip price for cancellation letters postmarked 45-109 days prior to departure, or 100% of base trip price for cancellation letters postmarked 44 days or less to departure. Students should consult their school guidance counselors and/or school policy handbooks to determine their eligibility. To be eligible for this additional protection, your payment for the FRP fee must be received within 14 days of your initial deposit/payment, and your program must be cancelled 1 or more days before your departure date. Reload the page and repeat your search. We are having technical difficulties with processing your registration. I was only reimbursed *********. Worldstrides also offers medical, dental, and accident coverage insurance plans to travelers. What forms of payment do you take? My daughter fund raised the money to attend this program which was well over $5k. Once an order is placed, you will be taken to a confirmation screen that shows your order number. Insurance Agent $57,453 per year. What is your return policy? I first reached out to them on04/10/202 and their representative ********************* told me through email and phone that I would receive a refund of ******* and that it would take 4-6 weeks to receive it in the original form of payment. Program Fees Not Included: Unless specifically stated in your trip information letter, WorldStrides program prices do not include optional additional college credit fees, passport fees, visa fees, Full Refund Program fees, lunches, beverages with meals, baggage charges, expenses incurred during free time, porterage at airports and hotels, transportation from your home to the origination point of the program and back, tips to guides and long-distance bus drivers, or overnight lodging and meals in the United States prior to departure or upon return of an international flight. Please refund my $850 paid asap. The second email I received said I would get a refund of 776. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Every participant must have the required documentation necessary to participate in the trip prior to the date of departure, including date of birth and necessary identification that fully matches the name provided to WorldStrides for inclusion on travel documentation and airline tickets, and must meet any other applicable compliance requirements issued by the Transportation Security Administration or related agencies. At the top of your Chrome or Firefox window, near the web address, click the green lock. Meet Use this comments board to leave complaints and reviews about WorldStrides. Read our privacy-policyto learn more. We will work with your Program Leader to find an alternative future date up to 24 months from your original departure date. Worldstrides specializes in student travels. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. Travelers requiring extraordinary assistance must be accompanied by a paying companion who is capable of and totally responsible for providing the necessary assistance. Here is the email between world stride and the school group leader letting them know that world stride had to change thier location of flight information! Reset. My international order is delayed. Worldstrides provides services to students and educators. WorldStrides is ranked 131 out of 519 in Travel category. When registering they charged me a $99.00 non-refundable fee to set up the account and the total price of the trip was $2,600.00. Or, give us a call at 800-468-5899. After August 2021, cancellation fees for non-purchasers of FRP will be $499 for international air travel, $389 for domestic air travel, and $189 for domestic bus travel. By registering for a WorldStrides trip, and making an initial deposit, participants and/or persons listed on the account are agreeing to and consenting to these Terms and Conditions. By accepting these Terms and Conditions, you are irrevocably, unconditionally, and expressly submitting to binding arbitration, in lieu of having any such dispute decided in a court of law before a jury. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with WorldStrides Customer Service. Reservations are not transferable at any time. For more information, please visit: worldstrides.com/privacy-policy. On occasion, WorldStrides must change dates of a scheduled program by more than 2 days as the result of Exceptional Circumstances, as defined below, or as a result of operational challenges or difficulties, including without limitation, travel restrictions, event cancellations, facility closures, government-imposed restrictions/closures, or other reasons beyond the control of WorldStrides. We also offer a number of field-based career opportunities. Full details are available upon request. BBB Business Profiles generally cover a three-year reporting period. WebContact. Email *. The itinerary information is available for you at all times, please log in to your Explorica account and under the "Reservations" tab, you would find the detailed information of your itinerary including flight information. It was supposed to be for my son, daughter, my partner, as well as myself. Message. Interests in a WorldStrides Program? Further, you should understand that the $1 million posted by WorldStrides may be sufficient to provide only a partial recovery of the advance payments received by WorldStrides. What happened? Customer Service Representative $16.84 per hour. We're here to The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this Agreement, including but not limited to any claim that all or any part of this Agreement is void or voidable. Participants may upgrade to a single room for an additional fee upon availability. The price quoted is based upon a minimum number of travelers, and the content of the program as outlined in your registration materials on the date of your registration. On WebWe all have, some of us have received partial payments, some of us have received NOTHING and ALL of us are infuriated with having to have called Explorica to be put on hold for hours only to either be hung up on, lied to that a "check is in the mail", or dealing with someone who doesn't speak English. I cannot even let my spouse know where we are staying because I don't know. Participants are fully responsible for any costs arising from the damage, loss, or theft of any personal property during the program. Especially since world stride waited till after the last payment was due to make these changes, and notify **. WebSIGN UP TODAY! A $100 fee may apply for any correction made to your name within 75 days of the departure date. Item. You changed the information, not us. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Frequent Flyer Miles: Frequent flyer miles are not available to participants.applicable tours, adults pay a supplement fee of $125. Webper hour 15% Above national average Average $17.05 Low $15.86 High $19.10 The estimated middle value of the base pay for Customer Service Representative at this company in the United States is $17.05 per hour. Consumption or possession of alcoholic beverages or drugs of any kind for which you do not have a valid prescription, behavior infringing upon the ability of others to enjoy the Program, or compromising your own or others safety, or is otherwise inappropriate, or violates the law as well as violation of certain other rules, constitute grounds for immediate expulsion. This is false information. Youre able to place an order with us using your WorldStrides Store account or as a guest. Waiver & Release: All participants must return a signed waiver & release form at the time of registration. Exceptional Circumstances may also justify postponement or (if postponement is not achievable) cancellation of trips. When can I expect my refund? 3. 145 reviews from WorldStrides employees about WorldStrides culture, salaries, benefits, work-life balance, management, Long hours, but great pay overall. Who is responsible for paying duties and taxes on international shipments? Failure to abide by the rules or directions may result in the student being sent home at the parents expense without any right to a refund. Domestic and International Educational Travel, Performing Arts, and International Sports, US Sports Programs, Specialty Travel Programs, CBL Academic Programs, Domestic and International Educational Travel, Performing Arts, and International Sports, Envision Career Exploration Programs, Higher Ed Custom Programs, Honors Performance Series, ISA Study Abroad, Oxbridge Academic Programs, PissedConsumer 2023 All Flight times, airlines, itineraries, tour leader(s), and hotel information are subject to change. If you wish, you may update it before sending it.]. Before I hung up the phone I asked again and they said yes it would be refunded 100% and the money would be reimbursed in 4-6 weeks onto the debit card I used. Please note our office will be closed on the following 2023 dates. Explorica provides educational tours for students around the globe. Payment Plans: If you register directly with WorldStrides, there are three payment options: (1) pay in full, within 21 days of registration (2) make regularly scheduled installment payments under a manual installment plan established by WorldStrides, with a $6 non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment, or (3) establish automatic payments to be debited from your checking account or a debit card from a US banking institution via WorldStrides EZPay program. WA ST# 601-887-646 & 602-011-744. How do I change my account password? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of WorldStrides, Connect with WorldStrides via Facebook at, Like, share & subscribe to WorldStrides on YouTube at, Check out WorldStrides's Instagram pictures and videos at, See WorldStrides's portfolio on LinkedIn at. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In-stock orders are shipped within three business days (Monday through Friday) from the date the order was placed. Your account must have valid email address or other username that can include special characters: underscore ( _ ) and period ( . Experience working with student populations preferred. Program Changes Made by WorldStrides: Changes or substitutions in hotels, itinerary, inclusions, or airports may be made depending on your travel dates, arrival and departure times, national holidays, and events beyond WorldStrides control at the discretion of WorldStrides as it deems necessary or desirable. We accept Visa, Mastercard, Discover, and American Express. This is especially true when participating in a tournament or event, where WorldStrides is subject to the program hosts schedule, accommodations, and transportation. Do I have to create an account? Now I am being told I will receive a refund minus a $99 non-refundable deposit and $125 insurance ALL BECAUSE THE SCHOOL WONT LET HER GO! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. WebExplore WorldStrides Sales Representative salaries in the United States collected directly from employees and jobs on Indeed. WebWorldStrides has offices around the world in all the locations on the map above. If a participant is unable to travel due to the lack of a proper identification, passport or visa, or necessary inoculations, the standard cancellation policy will apply. See details. al. - 50% of the base trip price if your cancellation letter is postmarked 45 to 74 days prior to groups departure, or 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Further, please note that, while WorldStrides and its affiliates will arrange the various travel elements for your trip, the total price quoted for your program includes additional pre-trip services, including but not limited to the development of the associated educational content and materials, the printing and distribution of program materials, the costs associated with our various group health and safety measures, and the administrative and service costs related to group management. Choosing a selection results in a full page refresh. administering a full-service group travel program, that are incurred by WorldStrides prior to the date of departure. Shipping times within the continental United States. Further, WorldStrides is not liable for any inconvenience, costs, losses, or damages associated with the denial of services or special requirements of services imposed by such person or entity, or of any third party. It has been weeks waiting for a supervisor to call me back and I hear nothing of course. WebDo you want to cancel your lock and return to the rooming list? required additional applicable fee(s). I was told by Worldstrides I had to let them know twenty four hours prior to the trip that he could not go. EZ Pay: Leverage WorldStrdess EZPay Program by establishing automatic payments to be debited from your checking account or a debit card from a US banking institution. WorldStrides principal office is located in Charlottesville, VA. If you are not the intended recipient, please advise by return email and delete immediately without reading or forwarding to others. Webviewed and agreed to during online registration, or printed, signed, and returned to WorldStrides via email to: customerservice@worldstrides.org or by mail to: PO Box Web+1 800 468 5899 5 0 100% Middle School Programs +1 800 651 0468 1 0 100% Performing Programs More phone numbers WorldStrides websites www.worldstrides.com Complete the form below to learn more about starting WebJoin thousands of other students who have received FLAG Scholarships by calling our Customer Service team at 1-800-468-5899. So now I am stuck on a ******************************************************************************* from Explorica. All participants must return a signed Participant Release and Binding Arbitration Agreement at the time of registration. Have a question? Its headquarters is based in Charlottesville, Virginia, USA. You can find contact details for WorldStrides above. Call our customer service specialist at Because WorldStrides holds various accreditations, participants may qualify for course credit for participation in a WorldStrides program. Further our itinerary has no actual information, there is only a generic listing of what city we are going to that day. WorldStrides accepts payment via check, e-check, debit card, and credit card. Your group will be able to adjust your trip with no additional fees, just the difference (if applicable) in the price of the new trip. Should WorldStrides need to change the dates of a scheduled program by more than 2 days, we will work with your groups Program Leader to reschedule your trip to dates that work for your group. Installment Plan: Make regularly agreed-upon scheduled installment payments under a manual installment plan. Discuss the issues you have had with WorldStrides and work with their customer service team to find a resolution. WorldStrides reviews first appeared on Complaints Board on Apr 21, 2009. - California Seller of Travel Registration No: 2041618-20.