Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If you already have an account, this step is skipped. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Performance & security by Cloudflare. About: Debit+ is the first debit card that offers you the flexibility to pay for Called affirm and they opened a case for me and said they would reply in 3-5 business days. In the app, you can access your account to browse and make purchases, view your transaction history, and pay your bill. I will update my star rating when you fix this for those of us who were denied access to beta when we got email saying we were part of it. I was told that I need to check with my bank. You can email the site owner to let them know you were blocked. Click this to open the Chatbot. Your IP: We're sorry to hear about your experience. Account Access Make a Payment Payment Arrangement Denied Application Problem With a Payment A different issue This is a closed-end installment product. purchases over time, in store or online. Hi there. Payments are automatically withdrawn from your bank account or debit card according to the details of your purchase contract. San Francisco, California, United States 1001-5000 Post-IPO Equity Public affirm.com 4,104 Highlights Stock Symbol NASDAQ:AFRM Acquisitions 5 Investments 2 Total Funding Amount $1.5B Contacts 1,643 Employee Profiles 50 This is where the fun begins lol. Companies like these are bad for our youth. We certainly understand how frustrating that must be and want to ensure you're taken care of. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The action you just performed triggered the security solution. *This company may be headquartered in or have additional locations in another country. Hi *******. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. Upon review, it appears that the merchant has only provided a partial refund for your purchase, leaving you responsible for the remainder of your loan. Affirm has a regulatory obligation to report accurate information to the credit bureau and can only change reporting when an inaccuracy is identified. You'll find many retailers with financing as low as 0% on Affirm's website and in the app. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Some Help Center articles provide webforms to request information, such as requesting verification that a loan was paid off. I thought if I paid off the ring it would help me but it didn't. I have never had a issue like this with affirm before and I'm highly upset l called the affirm number listed on ****** search to reach the customer service department, they need to higher better workers with experience customer service to work over the phone. Contact Customer Support Tell us how we can help. DoNotPay knows that issues arise and customers need assistance, but it also knows that there's no need for you to waste your time on hold. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Its a brand new way to pay If your loan is eligible, you'll be asked a series of questions to gather information about your purchase and your dispute. You can find more about updating this information here. Based on your issue, we'll recommend an option to get in touch with us to best help you with your case! Discover which options are the fastest to get your customer service issues resolved.. Based on your issue, we'll recommend an option to get in touch with us to best help you with your case! All paid on time. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. This is where your payments will be made from each billing period. Your full name will only be used to allow the business to verify that you are a customer. This type of financing allows the individual to get the merchandise at the time of the transition, and to "pay over time," much like layaway. We'd love to learn more about what issues you may have faced here. Find phone numbers, email addresses, and other contact information for resolving your issues. Initial Affirm complaints should be directed to their team directly. See how this card compares to similar cards, Investopedia Credit Card Rating Methodology. Get started today. This website is using a security service to protect itself from online attacks. They won't even work with you. Some are even as long as 48 months. You can quickly take care of most things here, or connect with us when needed. Find what you need here. I have had many loans with affirm and very satisfied with the service. Click here to get notifications about new complaints of Affirm. was why and my card was cancelled due to that I proceeded to inform themI had already been approved and had the email as well as it was . Now the way it works you have to have most of the funds available to make a purchase at that time. Thats certainly not what we like to hear! I've reached out to customer service, have not be able to hear them as they are in a extremely loud call center therefore I am repeating myself several times, and then the phone disconnects. Affirm is a company who doesn't care about their loyal customers. No fees, no gotchas, no surprises. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Beyond shopping, customers may open a high-yield Affirm Savings Account through the app. Unlike a credit card, Affirm loans have a fixed payment schedule that is known prior to the completion of each purchase. This site is protected by reCAPTCHA and the Google. If you are a Affirm Debit+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Affirm Debit+. The website does not provide a phone number or email address for customer service. Whenever you need to contact a company's customer service department, it is important to have your account number, billing information, receipts, or any other pertinent information readily available so that customer service can assist you as quickly and easily as possible. How did a virtual card even get linked to my account in the first place? Please click on the country abbreviation in the search box below to change to a different country location. Your real card info stays hidden. THESE ORDERS WERE IN FACT NOT CANCELLED and I received notification of that yesterday. Type in Skip Waiting on Hold and select the product. A month later, no response at all and now receiving late payment notices saying this will affect my credit score. Cloudflare Ray ID: 7df942a8fb8f3905 Contact Affirm Customer Service Without Breaking a Sweat. Discover which options are the fastest to get your customer service issues resolved.. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. While its financing options are appealing, reaching customer service in case there is an issue can be troublesome. 45 freaking business days to process a refund! All I want to know is what the issue is & what Payment processing means to Affirm. This website is using a security service to protect itself from online attacks. Until then; perhaps this app was released prematurely. This information is updated on a regular basis to ensure that readers can make an informed decision when financing their purchases. Consider a manual option. When its credit card is released, it will be even easier to tap into BNPL financing to spread out the payments on eligible purchases. 147.182.192.224 Sharing is what powers GetHuman's free customer service contact information and tools. I am a customer and have been for several years now and today my order was not fulfilled by the online store which I paid with a virtual card. While some transactions are the standard Pay in 4 that other buy now, pay later apps offer, many purchases receive payment plans of three, six, or 12 months. What are Affirm's fees? Was this article helpful? Please reach out to our Resolutions Team at **************************************** Our team will be happy to take a closer look at what happened and assist. I paid off so many things through Affirm. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. These longer-term loans make it easier to purchase big-ticket items and spread out the payments without the high interest rates of traditional credit cards. Your rate will be 036% APR based on credit, and is subject to an eligibility check. Are you looking to send mail to our Customer Care team? They dropped my credit can't get the ring.I don't recommend using them. We also assign value to sign-up bonus offers and their initial spending requirements, when present. This isnt a good start affirm..I hope you fix this bug because Ive been a member for years. Claim it and get a lot of features. Our mission moves us forward. Performance & security by Cloudflare. You are having issues with a merchant and believe Affirm should intervene. The app gives you exclusive offers and special financing rates as low as 0% at participating merchants. Affirm is a financial technology services company that offers installment loans to consumers at the point of sale. 4 days later, they still say, Payment Processing. Will be cancelling my account after this purchase because this is wild. Instead, you have to go through Help Center menus to try to find solutions to your questions or problems. In the lower right corner of the Affirm website, you will see a small button with the words "Affirm Digital Assistant" on it. It is clear that affirm has no respect for the security of my information, or that of others using your services. It felt more like a random call center that Affirm & 20 other companies share. These virtual card numbers make it easier to shop at your favorite stores, even if those stores don't have a direct relationship with either financing company. There. Submit a complaint and get your issue resolved. I certainly have appreciation for the company that is Affirm. With its Skip Waiting on Hold service, DoNotPay will wait on hold for you and notify you when an Affirm customer service representative answers your call. Affirm, Inc., NMLS ID 1883087. The Affirm Debit+ offers the benefits of BNPL to eligible purchases so that you can pay for them over time without incurring any interest. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681. Ruined my credit. We determine the maximum points value of rewards cards by dividing the points, cash back or miles required to exchange for the retail price of the most valuable redemption option (for example, in the case of a card that offers a domestic roundtrip airline ticket as a redemption option vs. another redemption option of lesser value that requires the same amount of points or miles to acquire, we would base the rewards value on the airline ticket). DoNotPay can easily help you Skip the Wait for over 10,000 companies around the world. International Association of Better Business Bureaus. I finally figure out how to reach someone, ************** wish I didnt reach them. Click on the loan you'd like to dispute. Need Answers Fast? For faster service, please sign in to your account Disputes chevronright Payments chevronright Something else chevronright Existing loans chevronright Orders and purchases chevronright The reason for my 2 star review is this, the very first time. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. I asked them to cancel my account and they say I still have to pay. Shop stress-free at any store and pay over time with flexible payments. Yay! If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. We independently evaluate all recommended products and services. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Contact Affirm customer support quickly and easily with Complaints Board. Affirm doesnt work with their customers and will ruin your credit the first chance they get. The Affirm buy now, pay later (BNPL) app finances purchases with rates as low as 0% for up to 48 months with no hidden fees. Some transactions may have even more time to pay off the purchase. We know that when it comes to ***************** attitude means everything, and we regret any disappointment and inconvenience. Affirm Pay in 4 payment option is 0% APR. Cards that are selected best overall in their respective categories generally feature most if not all of the following attributes: Credit card fees come in many forms but the primary ones involve those for annual card membership and balance transfer. endorsed by, or in any way officially connected with Affirm Customer Service. By checking this box, I agree to receive emails, telephone calls, promotional offers, marketing materials and other communications from Affirm, Inc. (including its subsidiaries, affiliates, agents, and assigns) (Affirm) about its products and services. If these transactions are NOT removed from my account and NOT refunded to me I will be discontinuing ANY AND ALL further activity with you, as well as seeking legal action. Ask your community manager for access. Sit back and relax while we do the work. Pulling issues faced by users like you is a good way to draw attention of Affirm Debit+ to your problem using the strength of crowds. However, if you are looking to send mail to our Customer Care team, mail any documents to: Affirm, Inc. 30 Isabella Street Floor 4 Pittsburgh, PA 15212 What would you like to contact us about? Its important to note that for our overall score that we make a number of assumptions about how you would be using your credit card: Our recommended ranges are based off of the FICO Score 8 credit-scoring model. When you're ready to use Affirm to finance your purchases, you start by opening an account with Affirm. Their email address can be found on GetHuman. If you haven't done so already, we recommend you giving our team a call at **************. I finally found my wedding ring. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Purchased numerous items, but for some reason they only allow one payment on the card, yet work with venders that will only pull money once an item is ready for shipping therefore needing multiple payment authorizations. If all goes well you should be fine but who knows. I received a notification today that affirm found me responsible for the charges of which there has been no documentation or true investigation completed. Click to reveal CA Updated a day ago Promised 10-day automatic refund takes 27 days & 4 calls I tried to make a purchase. Affirm is a financial technology company that offers a unique and innovative approach to lending. Here is how DoNotPay helps with this process: If you have searched through the FAQ, tried the chatbot or you are tired of waiting for an email response, you may need to contact Affirm by phone. Contact Support Form Looks like you don't have access to create a case. The action you just performed triggered the security solution. If you are a Affirm: Buy now, pay over time customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Affirm: Buy now, pay over time. Affirm is a money lender, thats it. Welcome to Amazon Customer Service What would you like help with today? Then you can get right to the point and start solving your problem. Now Affirm has credited my account but not the amount the total amount owed was 847. credit for 437 then payments were ***** a month if the full order was completed. To apply for a loan: Fill your cart, then select Affirm at checkout. Instead of calling their customer service number and waiting on hold forever, DoNotPay can call right now on your behalf. We rate cards on the number and level of over a dozen standard and upscale benefits and provide extra weighting emphasis for those travel-related perks that apply to premium travel cards when present. Thanks! That doesn't sound right, *****! Your IP: Then I asked to speak to a manager and they told me it will take 3-5 business days for someone to reach out to you. Affirm.com has 2 locations, listed below. Then a rep and a supervisor told me 30 days. DoNotPay is here to save you time, money, and stress when it solves your problems. Pulling issues faced by users like you is a good way to draw attention of Affirm: Buy now, pay over time to your problem using the strength of crowds. This is absolutely ridiculous and not customer service in the least. About Shop Pay Installments Apr 6, 2023 Get a refund Mar 14, 2022 Making a payment Jun 7, 2023 Affirm is a buy now, pay later app that enables customers to buy items today and pay for them over time. Tried to make a payment multiple times and there was an error. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. This buy now, pay later lender has over 14 million active consumers. . What would you like to contact us about? Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 10:15am Average wait 15 Rank (overall) 2 Alternate methods phone, email Quality of communication 83% Quality of help 61% I tried to contact affirm through the customer service phone number posted online. The company has failed the customer when it comes to better business practices. If Affirm is unable to resolve your issue appropriately, you may be able to sue them in small claims court. Through outside sources, we identified 855-423-3729 as Affirm's Customer Service phone number. I have paid in full i have ever open with this company and had been qualified not pre-qualified for $1000.00 the end of last month. The worst. An epic fail. In addition to helping you save time with customer service, DoNotPay is prepared to help you solve other issues as well.