See if the association currently has any pending litigation, whether as the defendant or the plaintiff. Once you have this information proceed to the HOA tab found on our General Information page. How do I order a Demand, Resale Package, or other documents for the purchase of a home? This will tell you if there could be special assessments in the near future, or perhaps an increase in monthly/quarterly dues. Mail us any relevant correspondence along with the name of your HOA or Condominium Association and your account number to the following address: If you area realtor, closing agent, title agent lender, or tax serviceagent you can reach us at (855) 877-2472. However, if the recorded deed is sent to us, we can update the account within 24 hours. Central Time, Monday through Friday. Order Documents & Certificates. Invoices are entered within 24-48 hours. In order to grant another person authorization, a release form must be filled out and signed by the property owner then returned to our office. Please be sure to include your full name, the name of your HOA or Condominium Association and your account number. RealManage is a fantastic property management company! How does Terra Wests payables system work? Please call our Accounting department directly at 800-726-1991 or go to your associations web portal to pull your account history. An HOA resale package shows vital information about the condo you need to know before committing to a final price. If not, then the Manager will approve them. What is a resale certificate? You may also visit your associations web portal to make a payment online. Can Title request information for the seller? Please note that information can only be released to the recorded property owner(s) for any property. Most likely this is due to Terra West not receiving any documents yet. We accept personal checks, cashiers checks, and/or money orders. We appreciate your patience. The resale certificate gives specific information about the property that is being sold and where it stands with the HOA; this incudes disclosing any past-due payments or unpaid violations, any pending violations, and all fees that are due upon closing. How do I add an authorized person to receive information or act on my behalf for my property? We have many homeowners who think that because they pay assessments every month they should not have to pay for a resale package. Resale Certificate (Estoppel) The resale certificate provides specific information about the home in the transaction and its standing in the community association. If you are a realtor, closing agent, title agent lender, or tax service agent you can reach us at (855) 877-2472. Contact us or call (443) 548-0191 today to learn more about our resale package services in Maryland and Virginia. Name Change: As soon as a name change has been recorded with the Clark County Assessors Office, please notify the management office with the required information so your records may be updated. In the event there are setbacks, this will be communicated to you immediately. All documents are going to be available on your Associations web portal or upon request to your Community Manager or Assistant. As you log into your account for the first time please note you will need your account number, Management ID and your Association 3 code (All information can be found either on your statement and/or coupon book). There's a lot to know when dealing with an HOA resale package. Terra West is unable to accept any payments by phone. Central Time, Monday through Friday. How do I get this resolved? Agents requesting access to the homeowners account can complete an authorization form, but it must be signed by the homeowner, no exceptions. Please call our Accounting department directly at 800-726-1991. Please email escrow@terrawest.com for specific information. If you would like to reduce the workload on your board members and provide better service to your association, trust our experts at Tidewater Property Management. Setting up your account for auto pay will always be the best option to avoid late fees. Using the Closing Portal is the fastest and most efficient way for you to interact with your closing file, to request a Statement of Account, a Resale Certificate, Estoppels, Refinance , Transfer or other closing support. Generally speaking, the resale package is ordered by either the buyer or seller after the purchase contract is signed. "https://" : "http://" ); (function(){var s=document.createElement('script');s.src=bbbprotocol + 'seal-centralflorida.bbb.org' + unescape('%2Flogo%2Fsentry-management-1036006.js');s.type='text/javascript';s.async=true;var st=document.getElementsByTagName('script');st=st[st.length-1];var pt=st.parentNode;pt.insertBefore(s,pt.nextSibling);})(); (function(document, tag) { var script = document.createElement(tag); var element = document.getElementsByTagName('body')[0]; script.src = 'https://acsbap.com/apps/app/assets/js/acsb.js'; script.async = true; script.defer = true; (typeof element === 'undefined' ? Each issue will be researched and resolved on a case by case basis. What is the HOA Emergency phone number if I need to contact the Community Manager outside of business hours? This article will explain what the resale package is, its importance, and why the seller pays for the resale package. Our service center is open from 7:30 AM 7:00 PM. 2023 Sentry Management, Inc. All Rights Reserved 1.800.932.6636 CONTACT US. The Resale Package will vary from state to state. Where do I find my association documents? All documents can be purchased through Homewisedocs.com . In Maryland, the state requires that the seller provide the buyer with this information. If your association is on E-sign, then the board will log in to approve invoices. Resale Packages, Questionnaires and Documents Request for Re-sale Certificates, Payoff Statements, Lender Questionnaires, and Association Documents CAMCO Management Company is pleased to partner with HomeWiseDocs.com, the next generation in document and data delivery for community associations. Terra West does not accept payments over the phone. The Board of Directors will consider the request at an upcoming meeting and in the case a decision has been made, a Letter of Determination will be sent to you. They are stored in DocuWare for review by the Manager. Customer Support: 1-866-473-2573Sales: 1-866-403-1588. , simply click on the orange box below to access your account or to setup your account if you have not already done so. Be sure to check the laws in your state. Check Order Status. A Resale Package is a packet of vital information provided to those purchasing a condominium or a home in an association. All rights reserved. Resale Package. Check the status of your order by entering the confirmation # below. Copyright 2018 - 2023 RealManage, LLC. (Governing Docs/By Laws/CC&Rs and the Budget & Financials, Meeting Minutes)? The system will instruct owners to contact Terra West directly, however, owners can continue to make their online payment while the account is on the 60-day delinquent status. How do I order a Demand, Resale Package, or other documents for the purchase of a home? Please be prepared to provide us with the address and the name of the HOA or Condominium Association. I did not receive my statement and as a result forgot to pay my assessment. Resale Package. Cash payments are not accepted. Our community HOA is thoroughly impressed with their wonderful work and customer service. Please be sure to include your full name, the name of your HOA or Condominium Association and your account number. They are of the opinion that it is a bunch of pages all put together that just sits and waits Please note that Terra West sends out statements out as a courtesy reminder. Please request your specific New Account Set-Up fee by emailing escrow@terrawest.com. Homeowners can also access their association documents by accessing their CommunityPro account. You can typically request the package from the HOA management company or the board of directors. It will show information such as: Past due fees and assessments that you will be responsible for if you buy the property How much the association has in reserve Upcoming projectsnew projects could cause your HOA fee to increase This document illustrates which lots/properties are part of a particular subdivision. Please note: Title can take up to 30 days to send in documents with funds. Yes. Please note requester needs to be the Owners or be authorized by the Owner. Name changes can be made with one of the following documents: Marriage Certificate, Divorce Decree, or Grant Bargain Sale Deedin the case of a name that needs to be added or removed from the Owner of Record, or a name needs to be changed due to marriage or divorce. Easily get all the documentation right here. My account has a missing payment. Use HomeWiseDocs to simplify the complex and time consuming tasks of disclosing information for the sale or refinance of properties within your managed communities. Checks are cut every Tuesday. Please note requester needs to be the Owners or be authorized by the Owner. Our system affords you tremendous controls over the timely processing, delivery, and record retention required to meet and exceed state regulations. You, as the seller, will have much of the information on hand already, such as governing documents, rules and regulations and bylaws. All documents can be purchased through Homewisedocs.com. Typically, the authority comes from an HOA's declaration, from state law, or a combination of the two. Checks can be cut outside the normal check run by request and will be charged according to the management contract. Check the reserve study and YTD financial statement. Order Resale Documents All the real estate documents your lender needs Own an Associa-managed property and want to refinance your home? Resale Package Services in MD & VA. Checks requested outside the normal check run can take up to 24 hours to complete. All fees will be listed prior to payment being processed. All information regarding your association can always be obtained by contacting your Community Manager, Assistant or the Associations Web Portal. What service fees apply to make a payment online? Please be prepared to provide us with the address and the name of the HOA or Condominium Association. Your HOA Assessment is your responsibility whether you receive a statement or not. Fees vary depending on the 3rd party payee that processes the payment. A standard HOA resale package has two parts: a resale certificate and a collection of governing documents, like CC&Rs, Bylaws, Budget, Balance Sheet, and Reserve Study. All fees are posted on the site. document.getElementsByTagName('html')[0] : element).appendChild(script); script.onload = function() { acsbJS.init({ statementLink : '', feedbackLink : '', footerHtml : '', hideMobile : false, hideTrigger : false, language : 'en', position : 'right', leadColor : '#146FF8', triggerColor : '#146FF8', triggerRadius : '50%', triggerPositionX : 'right', triggerPositionY : 'bottom', triggerIcon : 'default', triggerSize : 'medium', triggerOffsetX : 20, triggerOffsetY : 20, mobile : { triggerSize : 'small', triggerPositionX : 'right', triggerPositionY : 'bottom', triggerOffsetX : 0, triggerOffsetY : 0, triggerRadius : '50%' } }); };}(document, 'script')); You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/. Terra West will strive to complete the transition within 60 days. If I received a 60-day delinquency notice, can I call and pay my Assessment over the phone? Please note: Transitions can take up to 60 days to complete(There has been times where it can extend beyond that point). To begin, please select the applicable state in the drop-down below that you would like to order a closing document in and select order documents. The Resale Package includes the governing documents for the Association; such as, the CC&Rs, By-Laws, Articles of Incorporation, and other pertinent documents that are required by Nevada law to hbspt.cta._relativeUrls=true;hbspt.cta.load(1849073, 'c0b241de-69e8-477e-9b69-bd6395590d87', {"useNewLoader":"true","region":"na1"}); Send us an email us at service@ciramail.com, and let us know what we can do for you. A copy of your statement can be obtained by logging onto your account on the Associations web portal or upon request from your Community Manager or Assistant or by calling our Accounting Department at 800-726-1991. Fax us at 866-919-5696. var bbbprotocol = ( ("https:" == document.location.protocol) ? Your Management ID varies depending on your HOA and the bank they use. Where can I find my Management ID, Association ID & Account number to pay online? For most people, a home is the largest investment they make. Toll-free Number. Welcome to the RealManage Lot/Home Sales Service Center where we strive to quickly and efficiently answer your questions and serve your needs regarding the closing of a lot or home in one of the HOA or Condominium Associations that we manage. When the status of my account is at 60 days delinquent, can I pay online? For title agents, closing agents, lenders, or buyers and sellers seeking a resale certificate, resale package, refinance, or questionnaire to facilitate the sale or refinance of a property in an association managed by Sentry Management, you can order these online. Can checks be requested outside the normal check run? Mailing Address: Please note all change of address requests should be made in writing (USPS, email or fax). A standard resale package has two parts: the resale certificate, and a collection of governing documents. Account information will only be released to the homeowner or any of its authorized agents. All fees are posted on the site. How do I complete my initial account set up online? How to Request and Review an HOA Resale Package. Any applicable violations will be listed on your Associations web portal. All three numbers can be found by referring to your statements payment stub or coupon scan line. After paying your Assessment in full, a request for waiver may be filled out. Your lender will need certain information about your account for your HOA and may also need additional information about the community. In order to determine if an association governs a property, one will have to review the following documents: Plat or subdivision map. Our service. If you area realtor, closing agent, title agent lender, or tax serviceagent you can reach us at (855) 877-2472. Monday January 03, 2022 HOA Resale Package 101: What to Know When Joining an HOA Watch this quick video on how you can get aligned as a board to help tackle topics like HOA resale packages, and more! We can be reached in case of emergency after business hours, weekends and even holidays at 702-460-3505. Due to weather events, the customer service teams for both Sentry Management and ClickPay, Sentrys payment processor, are experiencing longer than normal wait times. Tolog in, simply click on the orange box below to access your account or to setup your account if you have not already done so. Any payments can be made by mailing a check or making a payment online. If youre buying or selling a property within an HOA community, you should request an HOA resale package as early as possible in the transaction process. ACCREDITED MANAGEMENT ORGANIZATION serving homeowners associations (HOA) and condominium associations While most HOA costs are negotiable, the HOA resale package is the only fee that many states protect by law requiring sellers to order and pay for the resale package in every transaction. The speed depends on the prior management providing the necessary documents in a timely manner. Please use this Change of Address Form to return to any one of our offices, or via email at customerservice@terrawest.com. The package includes a complete set of recorded documents that govern your association. For title agents, closing agents, lenders, or buyers and sellers seeking a resale certificate, resale package, refinance, or questionnaire to facilitate the sale or refinance of a property in an association managed by Sentry Management, you can order these online. Realtors, Closing Agents, Title Agents, Lenders and Tax Service Agents have several options to contact us. The first part is the actual resale certificate, which may also be called a closing statement, HOA resale certificate, estoppel, dues statement, paid assessment letter, 3407 or 5407. You can find the confirmation # in the email you received. CommunityPro is an easy way to make payments, access association documents, view account history, stay informed and more. Our servicecenteris open from 7:30 AM 7:00 PM. Enter confirmation #. Contact Sales. Where can I find the next meeting dates for my association? Brook is an absolute pleasure to work with and is efficient and effective in handling community concerns and needs.