Submit Review You will be contacted by email to verify your review. I uploaded my pics when I dropped off the car." So, we rented a car from Turo and everything was going great. Billing: You can chat with a billing agent for any billing-related questions. Turo: A Disappointing Experience - Don't Waste Your Time or Money, Disappointing Experience with Turo: Hidden Fees and Poor Customer Service, Disappointing Experience with Turo: Host Cancelled Reservation & Delayed Deposit Return, Mixed Experience with Turo: Good Rental with Guy, Bad Experience with Roman and False Smoking Charge, Mixed Experience with Turo: Great Service, Bad Host - Best Deals, Disappointing Experience with TURO.com: Poor Communication and Customer Service, Budget Car Rental Review: Hassle-Free and Affordable Experience in LA. They claim this is an admin processing fee charge. . This was at an increased cost of around $250 (not including the $300 deposit) which I had not planned on and left me without a large amount of funds that were pre-planned for vacation expenses. The reason for the complaint is because me and my cousin rented a car at the same time but returned the car at a different time and she made the same statement to him and blocked his account. Reviewers complaining about Turo most frequently mention customer service, and credit card problems. In addition, the individual sent me the following information as well, "Turo protection packages Standard and Minimum have a deductible that applies in the event of a damage claim. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences. My life is worth more than that. But that's not all, I also had to take extra insurance cover to reduce my excess from $8000 to $500, which was $26.50 per day. They're just out to make a quick buck, and they don't care about their customers at all. I spoke with *** he agreed to allow my friend *** to return the vehicle to him in *** being that she live there and she was in *** with me. Happy holidays! For out-of-stock items on Toro.com please see a local independent authorized service dealer or home improvement retailer for inventory, Customer service does not have additional information on out-of-stock inquiries. I was also told that I would never be allowed to rent with Turo again. 14 resolved 1 unresolved. I did cancel my credit card prior to this as I did not want to be billed unauthorised amounts due to this issue. Then on June 8th a girl called me named Caribbeanqueen and informed me she had an accident. He's violating the government rules against the covid-19, helping to spread the virus as he's not cleaning the cars at all before give it to the customers.Not to mention he's employees not wearing a mask. Menu. Additionally, most credit card or private insurance companies do not cover any damage that might occur to the car. On June 4th I rented my personal 2018 dodge challenger awd GT on turo to a guy named Travell. Carculator. It's a shame because my initial experience with Guy was great, but the negative experience with Roman has left a bad taste in my mouth. Note: We are happy to help with locating information on Toro.com. Turo reviews first appeared on Complaints Board on Mar 16, 2023. She said I left the car in front of his house I left the key inside like he said and I called The Uber to his house to take me to the hotel. A deductible basically means that, before your protection benefits kick in, you are responsible for the deductible first, and Turo covers everything on top of that (e.g. Thank God dodge/mopar is going to partial refund some the warranty I purchased. It didn't make any sense to us. My pic is date and time stamped. I rented ***'s *** Focus from January 2 - January 8 During that time I took great care of the car I spoke with *** on a daily basis because I kept extending my rental. Major complaints include poor customer service, hidden fees, and inadequate insurance coverage. I am also a bit upset at the fact that my Turo account will shutdown for fraud and there was no such thing. However, it has been 7 days and I still have not received my money back in my account. On January 6th 2022, my family were sitting at a red light in *** and were rear ended by another vehicle. Today, I paid $850 for a cab to bring us home & called Turo to get the info to submit receipts for reimbursement and was denied due to the claim. I got an attorney, and I am willing to pay him the much needed to teach this guy how to be an honest person. It was so frustrating! . You will be a key member of our five-person strong Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends. When did he take his?I want my fee back from Turo. I spoke to *** the host several times after booking for verification of status. I dropped of the Renegade on Sunday 09:00, and the "new car" waiting for me to replace the cancelled car was completely dirty and smelling super bad. I called the host and he did not pick up. They only offered to correct the account and license information but did not offer to replace the vehicle rental or reservation. *** agreed everytime I extended my rental. She told me on the 9th or 10th turo took the $500 from her credit card. Turo disclosed to me there was a trip between May10- May13 2023. He advised hope and myself to not lock the door to leave the keys inside of the car with the door unlocked because that was his only set of keys.. hope then drove to *** in the car and did as advised. This forces you to buy the highest level of insurance. Honestly, these guys are a bunch of cowards. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. Its essentially air bnb for cars. I feel that Turo and TPM mobile Auto spas are running a scam to get more money out of renters. 5 shifts / week Monday to Sunday 40 hours total per week). Initial Turo complaints should be directed to their team directly. Had Turo not removed these reviews I would have had an accurate portrayal of who the host was and I would have chosen to rent through another host. The crux of this complaint is Turos support of fraudulent representation. Click here to get notifications about new complaints of Turo. They accused me of smoking in the car, but I don't smoke. The pictures they sent doesnt suggest any smoking occurred nor did they mention a smoke odor in the car. Turo Review: A Big Scam, Not Safe for Customers, Beware! If you continue to face issues, please get in touch with Turo customer support via phone at 1-***-***-**** and follow the prompts until you are connected with a live agent. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Turo Customer Service. They implemented a chat feature last year for two departments that you can no longer reach by phone; billing is one of them (which up until a couple years ago used to be provided by phone by DOMESTIC based agents who were always friendly and rarely scripted). After ***'s (The Host) inquiry regarding where I would be driving the unlimited mileage, he abruptly canceled the booking without forewarning and while we were IN Mid-Flight 2 hours away from the destination citing that the vehicle needed service. I read many reviews about him saying the same thing, and the very poor cleanliness conditions of his car. They don't care about their customers and they don't even check their hosts. On Sunday, 11/27/22, my brother drove me to *** to pick up a Turo rental van that I would use for a ***+ mile trip moving furniture. When we got the van, the host took a plethora of pictures and uploaded them right away to the Turo app. The communication from TURO.com was very poor and their customer service was not helpful. Learn how the rating is calculated 15 complaints | 9 reviews . I have rented cheap cars in London for 20 pounds before, but it was a wreck. Recent reviews. However, the verification process failed to protect my very expensive AWD Challenger which is a rare vehicle based on the other dodge challengers made between [protected]. TURO does not want to take responsibility for their mistakes and just take advantage of their hosts. Live customer service representatives are available for support: English: Monday - Friday 08:00 - 20:00 PST, Saturday . I allowed Turo to lease my vehicle for the summer (I was on as an independent contractor leasing my vehicle to them). So, I was in LA for a business trip and decided to rent a car from Turo. If you have issues logging in, please contact us by phone. Customer Support. It's a scam, a big scam. I sent them pictures of the car before I returned it, and it was clean. I'm not sure why I'm being billed for a stolen car that there is a police report on. Unfortunately, after reviewing your information, we have confirmed the decision to restrict your account. I been on turo for 4 yrs and did what they asked me to do. Host tools. PS: Please excuse any spelling mistakes as I am a tradie, not a journalist. I was informed that there was damage to the car totaling $450 after I returned it. I'm willing to bet money tou didn't have pretrip photos, or they had prettio photos showing existing damage to the tires . Plus, the ultimate cover insurance was only $34 per day, which meant I didn't have to pay anything in case of an accident. The representative informed me that I would need to pay a minimum of at least ***. When I returned the vehicle, the host claimed the same windshield damage that was included with pictures in our check-in process. They always tell me that they will call back if we get disconnected, but no one has ever called me back. Gift cards. Reason I know this is because I asked what insurance did he chose and she informed me "we chose premium insurance coverage ". Website: https://turo.com/ca/en Customer Service . They didn't even have the decency to explain why they had to cancel my trip. I wish I could give them less than one star, because they're truly rotten. Do yourself a favor and stay away from Turo. I need assistance having this dispute settled, my money given back to me and for turo to be held accountable for shady business, The date of the conversation with the car owner was July 7, 2022 upon the return of the vehicle. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And don't even bother trying to call their customer service - it's all outsourced to the Philippines, and they won't help you at all. Overview Turo has a rating of 1.71 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. It cost me $120 to get the wheel off because of the wheel lock. Hello, We tried to reach out to Turo's customer service for help, but it was a total nightmare. I have included the photos that were sent to me as their evidence against me. However, the third photo was actually just silt from 1000 miles of travel and glacial hikes. Mechanical Assistance must be obtained at an authorized service dealer at www.toro.com/locator. Thus, I was in a prior weather-related accident in my own personal car and had the same insurance company do the same thing. SAFETY NOTICE: ComplaintsBoard has analyzed Turo and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%. Turo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. I am pretty sure I haven;t had ANY incident with the car, as I used it only to drive to the office on my week days. This complaint was posted by a verified customer. I contacted *** right away, who just told me to "pull the car into the gas station and fill the tire with some air". The cancelation, Mid-flight, completely disrupted my vacation plans and I was forced to find another vehicle quickly. I should not be labeled or punished for something I did not do. I was completely shocked because both my wife and I are never smokers and we were traveling with two young kids. Our research indicates that Turo is associated with high-end brands, a sign of commitment to quality. Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences, Collaborate with other people or teams to resolve complex customer issues, Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences, Writes in a clear and structured format to convey information and ideas effectively to a target audience, Actively seeks and develops strategies to help key stakeholders, Speaks clearly to convey information effectively to a target audience. I then received another email at 2:23pm on 12/27 that included photos of what was suppose to be evidence of me smoking in the car and all I see is dirt and a small piece of paper. I chose Budget and it was a hassle-free experience. I asked the host to summon the driver back and the driver returned with an attitude & driving like a bat out of h*** on the freeway with me and my children in his tow truck. It was not safe to drive at all. However, I had to choose between going to the car owner's place or paying an extra $60 for them to pick me up. I emailed Turo support to dispute but they just did not have any process or willingness to hear the other side of story. It was not worth the hassle and extra cost. We purchased their insurance policy for $630CAD (see charges and documents attached). It's a shame because we had heard good things about it, but this whole situation just left a bad taste in our mouths. There was no spare or air compressor in the vehicle. Turo is a car sharing company where you download an app and can rent someones car. They have no customer service, no respect for their terms and agreements, and are illegally cheating thousands of vehicle owners. I called the host, he didn't give me a solution and just kept me waiting, wanting me to take the car to discount autoparts but i refused, i called roadside assistance but they were busy so they got the car the next day. Please know that this is NOT a Mechanical Help desk. I submitted the information to Turo, and they once again took almost a week to respond. Turo Review: Scammed by Host and Unlawful Charges - Stay Away! Host was super, we were going Vancouver to Banff and back. Afterwards, I met the young lady at the impound yard she told me she asked him to rent the dodge challenger and her girl friend used her credit card to book it. I'm writing to complain about services not rendered as stated. Legal. On 11/4 I found a nail in a tire. They were completely biased towards the car owners and did not care about the users at all. I do not and will not pay for something that I didnt do. I also want to point out that the $630CAD insurance policy I purchased when hiring the vehicle, I have come to learn, is in fact not an insurance policy but a protection plan as they call it. Turo allowed fraudulent photos of the hosts vehicles to be posted and advertised, and allowed the host to have unfavorable reviews taken down. See full non-discrimination statement with contact info. Unlike traditional car rental companies, Turo's unique model allows renters to choose from a wide range of cars that meet their specific needs. *** advised me that I needed to send in my driver's license a picture of me holding the driver's license next to my face and the credit card I use to get the rental. I need the money owed to me to take off my credit. You will be a key member of our five-person strong Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends. I drove the car normally. How Turo works. . Well to make a long story short a girl named *** as advided to me by the *** stole the car they caught her in the car *** chose to not press charges and he retrieved his car. I am still considered new. I didn't say I wanted to cancel. Once done charging, we noticed a flat. I mean the passenger seat wasn't even bolted to the floor upon 2-3 days after returning the car *** made a claim with turo saying I scratched his bumper, I submitted my evidence showing I did no such thing and was told in 1 business week I would have a answer during this time *** said he would send a estimate to me and handle it out of the eyes of turo, he never sent this estimate, claimed his car was fine in a comment on my review of his rental it's now January, turo pulled $638.29 from someone's credit card (***) that is not in my name and does not even reside in the same state or sign or authorize such a transaction, I since have sent this person (***) $638.29 and turo locked my account with them and is refusing to answer why my account is locked, will not tell me what's going on with this dispute with *** after I submitted my evidence twice via email and numerous phone calls which they have acknowledged they are in possession of. I rented a car from TPM Mobile Auto Spas through Turo Incorporated from 12/24/22 a 12/27/22 for $630.09. I am filling a lawsuit against him, so if you had been trolled by him as well please hit me up here and I will get in contact with you. Meet the team. It would seem that the driver side corner of the trunk lid closest to the rear window did not align with the body panel when the trunk was shut and that I was being blamed for it. Terrible Experience with Turo: Fraudulent Charges and Poor Customer Service. Turo Phone Support I shouldn't be charged for dec 31st because ai called on friday 30th around 7pm, you guys have record of that and I also talked to a representative who told me not to worry, but now I see you're counting the return of the car as dec 31st 6pm which is the time the host called to let turo know he got the car back. I ended up paying $78 with processing fees and additional late fees. The last time it shut down on me I called roadside assistance and customer service and the host. I was terminated from Turo and now I can't even see my pictures or messages with the host. I will never recommend renting from this host again. 2) Can TURO charge me $500 when I told them I wanted to settle the claim between me and the vehicle owner (proof below) and I asked them not to get involved. Regarding the customer's claim Hello Can follow up I rented a vehicle using their app for a, I'm writing to complain about services not, I rented 3 cars from *** on the past 3, I am a host (but probably wont be after, I am writing to complain about a busine, Back in 2019, I rented a car through the, My name is *** and I'm filing this dispute, I allowed Turo to lease my vehicle for the. To make matters worse, Turo charged my credit card on file automatically without any prior notice or authorization. No reputable organization should deny paying customers the chance to have their issue escalated and heard by a supervisor who has more power and more knowledge than the first tier support. Still no sign of my deposit being returned.Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week, Turo was really the icing on the cake. You will primarily be responsible for communicating with hosts and guests and providing customer support for Turos Australian business. I was extremely disappointed with their service and would never recommend them to anyone. Typically 1-2 years of experience is required. This account has been verified by Turo customer service / representatives through our verification process. I had a bad experience with them. Touro University treats all employees, students, and applicants without unlawful consideration or discrimination as to race, ethnicity, creed, color, religion, national origin, sex, age, disability, marital status, genetic predisposition, sexual orientation, gender, gender identity, gender expression or citizen status in all decisions, including but not limited to recruitment, the administration of its educational programs and activities, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Steve Theodore | Suggest Changes Turo Contact Numbers# Turo Go - (415) 463-3200 Turo Cancellations - (415) 849-3398 Turo Roadside - (415) 965-4525 General Support - (415) 335-7972 Turo Email Addresses# If youneed to speak with campus facilities about a building related issue during office hours, call 646-565-6000 ext. The car was towed to my family friends car shop. If you're looking for information on or from a specific school, try going directly to the school's website, or call them at: Lander College of Arts & Sciences(718)-252-7800, NYSCAS (New York School of Applied Studies)(212)-463-0400, School for Lifelong Education(718)-871-6187 x30012, Touro University Graduate School of Business(212)-742-8770x42400, Touro University Graduate School of Education(212)-463-0400 x55837, Touro University Graduate School of Jewish Studies(212) 463-0400 x55581, Touro University Graduate School of Social Work(212)-463-0400 x55376, Touro University Graduate School of Technology(877)-669-7227, Touro College of Dental Medicine(914)-594-2632, Touro College of Osteopathic Medicine(212)-851-1199 or (845)-648-1000, School of Health Sciences of Touro University(631)-665-1600 x6505, Touro Law / Jacob D. Fuchsberg Law Center(631) 761-7000, Touro University California(707)-638-5200, Touro University Nevada(702)-777-8687 or (877)-575-8687. I asked for a replacement vehicle and was denied due to a claim that I reported for another driver backing into the car. Also, learn to use who Turo help center to resolve your car-sharing questions. After returning the vehicle on March 27, I received a notification a day or so later that I was being charged almost $300 for smoking in the car. So in middle of highway where no cellphone we were stuck. My experience with TURO.com was not a good one. On January 8th I tried to extend my rental and my turo app was blocked. Turo is the world's largest P2P car-sharing platform in the world (think "Airbnb for cars") with over $500M of VC funding and ~30M global users. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I refused the amount. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Turo has received positive review on our site. I am a host, I rent my car through them, and charge when I meet a guest somewhere thats not my home location. I hope that they can improve their services in the future to prevent this kind of situation from happening to other customers. These issues have led many consumers to seek out alternative car sharing platforms with better customer service and more transparent policies. I conformed to their request, and paid the collections agency myself, fearful for a bad report to hit my credit when I have struggled so much through 2020 as it is. This guest did that for over an hour, effectively working around the free cancelation period by exploiting a loophole in the policy. All Rights Reserved. I got a message from the host on May15 2023, said the car was damaged during my trip. I prepaid $978.17 to rent a 2018 Tesla Model 3 from Turo from Dec 26-Jan 1, 2023 with insurance.On Dec 28, 2022 the vehicle ran low on power so I called Turo to request assistance.After 2 hours was told there was no driver available. This was based on three photos that were taken: one with two Doritos that had slipped between the seats, another of the outside of the car, and a third that supposedly proved I had smoked in the car. Click here to get notifications about new complaints of Turo. This process is too long! The tow cost me $260. Now, I am currently having to contest this claim with the bank. Customer Support Contact Us Customer Inquiry Customer Inquiry . I rented a vehicle using their app for a vacation from 12/18 to 12/24. I spoke with *** a supervisor who advised me to submit receipts for a reimbursement. They took my information, bused me to my car, and I drove out after getting scanned. Several positive reviews for Turo have been found on various review sites. How to Contact Turo Customer Service/Support Turo Contact Information Listed below are our top recommendations on how to get in contact with Turo. Anything can have happened between my 09:00 AM dropoff and his 5:00PM uploaded pictures, as I left the car into a parking lot full of people coming and going and employees driving the cars. Answer inquiries about membership, accounts, and our services via phone and email, Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality, Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time, Monitoring and modify reservations and provide top-quality customer support to our users. In other words the business took the guest's word over mine with evidence and a 5 start host. Otherwise, I recommend that you do not use this site. I've been given multiple different answers to various issues regarding both the claim and the rules of conduct for hosts. Hi I rented on Turo from May4-May9 2023, and completed the trip on May9 2023. Hatch helps you demonstrate your fit, no matter your background. There are a lot of additional hidden fees and expenses. The cancelation also tied up the refund for the booking until I had returned home. Turo ranks 173rd among Car Rental sites. We were lucky to salvage our vacation with a last-minute, very high-priced traditional car rental company. Learn how to meet Turo customer service by phone, video chat, or e-mailing. The Turo app is almost impossible to navigate through the robot. When we got in the van, it reeked of weed. In most cases, it is definitely cheaper and easier to rent from a major company. A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. I attached one photo wherein you need to zoom in to see there are NO ashes in the dash, and the van was not parked near any grass. Can follow up with. In fact, their advertisements remain the same to this day and since my complaint, they have added additional information to their insurance policies which leads me to believe there are others who were placed in the same predicament. It was such a hassle and felt really unprofessional. Turo Go is a win-win for you and your guests they get instant access, and you get nearly effortless earnings while you live your busy life. Spring for extra peace of mind, or go light for a bigger piece of the pie. I am very disappointed with this experience. Insurance & protection. Then the longer they take my vehicle is depreciating while they are stalling/and or waiting for approval. I have only escalated between *** issues to the escalations team in that time, so I have incredible respect for their time and know what issues are worthy of their time. When I dropped off the jeep, I was told by his employees to "leave the car anywhere in the parking lot", and so I did. Carculator. The *** violated my privacy rights by calling turo and making false accusations and Turo violated my privacy rights by giving the *** information about my account.
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