Greetings from SeaWorld San Antonio!Thank you for your visit. He came home completely deflated and disappointed. Welcome to the ultimate VIP experience at SeaWorld San Antonio, where adventure and luxury unite to create once-in-a-lifetime memories. The team at the park is looking into this for you and will get it resolved immedietiatly, please contact the guest service team at ************************************************ please include the BBB number with it. CLOSE.
Complaints for Sea World Parks & Entertainment - Better Business Bureau Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Apply to Front Desk Agent, Guest Service Agent, Front Desk Manager and more! Attempt to add the pass to your account. Do Not Sell or Share My Personal Information. What is being done to address this? Please let ** know if there is anything else we can assist with. If you can please email ************************************************ and the team will look into better options to resolve your issue. If you would like general information, or have questions regarding a past visit, you can email us at [email protected] padding: 20px; We are sorry to hear of the situation you werein and not being able to visit when intended. We didnt do that this time and it ended up being a perfect trip. Our EZpay and auto-renew features are designed to make it easy to continue enjoying all the fun and adventure of our parks. However, I directly asked if the email I received with tickets could be used for entry and she responded yes. Tried to contact seaworld only to be told by the machine, due to covid the wait was long 130 min or can leave number for call back. For limited offers per Pass Member, you can redeem that offer for a separate Pass Member in your household in a few ways: 1. Type in your email address or the email address you used if previously signed up on our website. SeaWorld's PhotoKey Troubles.
Have Questions? Contact Us: Phone, Address & Email - Aquatica SeaWorld (San Antonio) - All You Need to Know BEFORE You Go - Tripadvisor Aquatica Water Parks in Orlando, San Antonio, and San Diego This ensures that we not only meet, but exceed, the highest standards of animal care, anywhere. CLOSE. This happened at Sea World San Antonio, Texas. When people travel this far with their families just to visit Sea World they expect the corporation and entity to be responsible and up to par with the trust they are placing in it. We will do the water park next time :-). So you are pushing the mask agenda but cant keep the hand sanitizer full? We also recommend our guest to purchase admission on our website to help save money. Rides were a little on the slower side for an amusement park but still a good time. There may be some rare cases where multiple cards were used over the years and you don't see an active pass here. And you may find the website to function poorly. Welcome to the ultimate VIP experience at SeaWorld San Antonio, where adventure and luxury unite to create once-in-a-lifetime memories. My fianc and I bought season passes on Saturday May 27 2023 worth ****** usd and a general parking ticket worth 37 usd.We learned later in the day that season passes are eligible for free parking. We do apologize for any inconviencne you encounter at our Rio Loco ride. The day we arrived it was pretty slow which is great. max-width: 150px; I genuinely hope that this claim will make Sea World reps do the right thing and issue a reimbursement for the ticket and NOT a card to spend money inside the park.
SeaWorld Orlando Tickets Customer Service - aRes Travel When we arrived, though, after all the fuss on the phone, they had canceled the park and didn't even notify us.
Poor customer service - Review of SeaWorld, San Antonio, TX - Tripadvisor Stay at our Preferred Hotel Partners and receive free kids tickets, enjoy unlimited admission to SeaWorld and Aquatica or customize tailored packages for your dream vacation today! -Chris. CLOSE. Since this dispute was put in weare unable to extend or activate the All Day Dining that was purchased. The park is too spread out to get to all the things you want to do in time and get it all done in one day. Of course I was upset and called back. We are residents of **************** and traveled through Texas last week for Spring Break. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They cant control the weather, so that wasnt why I was disappointed in SeaWorld itself. Guest Services apologized but could not do anything to help us! I will go to other Sea Worlds but will never return to this specific one again. Yes.
50% Off SeaWorld Discount Tickets & Coupons - July 2023 It is estimated that 5 trillion pieces of plastic litter our oceans, including bottles, bags, fishing wire and straws. If you want to use the photo club having your pics taken there's a customer service kiosk specifically for them right inside entry. You can easily spend a day just enjoying the water park especially during those hot hot Texas summers. If so, please login to the account used to manage those EZpay passes and update the credit card to the current one on file with your main account. We have been pass members for years. My life is to short to be treated like that at anytime. Aquatica San Diego 39 complaints closed in the last 12 months. I purchased 2 parking passes and a single day ticket.
SeaWorld Entertainment | Where Imagination Meets Nature On theAccount tab, you will see all passes currently associated with your profile. Were fortunate to go to the Sevan Seas food and wine festival. Warm sunshine, floral fragrance, and a spirit of adventure abound in these glorious seasons. or in any way officially connected with SeaWorld Parks & Entertainment Customer Service. -Chris. Your comments and concerns are very important to us.We were very disappointed to hear we failed to meet your expectations and our standards. Create a password that is 8 characters long, including at least 1 number, 1 uppercase letter, and 1 lowercase letter. Live it up with amenities, We are a nature-based school for children between the age of 15 months and 4 years.. I am a long-time season pass holder and I'd like to file a complaint about SeaWorld Aquatica. We're paying full price for half a park 2. Step 5: Use the zip code connected to the credit card that was used to purchase your Pass.
Home - PhotoKey I have a past-due balance I need to pay - how can I get current & access my benefits? } read more. As far as the disputing of the charge, did you move forward with disputing the charges with your bank? June 2 - Aug 13 Exhilarating entertainment awaits as SeaWorld San Antonio amps up your summer fun! We are so happy to hear you had a great experience in the park. For me best time to go is during Winter since isn't as packed compared to Summer. I think we finally saw and did just about everything after 5 visits April and May 2021 stayed all day until closing. Unfortunately all tickets and products are non-refundable, it is stated on the tickets and online when purchasing that "tickets are non-refundable, non-transferable and not for resale". What a waste of a day. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The Econo Lodge San Antonio near SeaWorld - Medical Center hotel in San Antonio, TX, is the right place to get a solid deal on a simple stay. I am a permanent disabled veteran in a wheelchair. The pass no longer includes unlimited quick que or reserved seating. They did have the rides open before the rain started. I was offered 3 tickets upon return to the park. Please contact our team at SWT.GuestCorrespondence@SeaWorld.com so we may discuss any concerns during your last visit. Also the park had really good food and the staff were great too! Aquatica San Antonio Frequently Asked Questions What if I'm still in commitment? We went and took our two and three year old. Please feel free to contact our team at SWT.GuestCorrespondence@SeaWorld.com to further discuss your concerns. Seaworld claims they can't seem to find the transaction even though the receipt from their register shows the amount under folio and my financial institution shows that amount charged. Busch Gardens Williamsburg If you would like to use an email/password for easier login in the future, please use theSign uplink, and use the I have a pass button when creating your account with a new email/password. We are so happy to hear you decided to visit us this season and most of all everyone enjoyed SeaWorld! If you have a past-due amount (because the prior card was expired), you can pay that balance to become current also. Can I bring food to the SeaWorld San Antonio park? -Chris. We are so happy to hear you enjoyed the park. Contact Us: Phone, Address & Email | Aquatica San Antonio Contact Us Aquatica San Antonio welcomes your comments, suggestions and questions. Oh..yeah no..dont!!! BBB Business Profiles may not be reproduced for sales or promotional purposes. How can I do so? -Chris. I recommend because they are usually discounted online. .row.app-callout { Extremely disappointed. The food isn't great. SeaWorld San Antonio has gone cashless and does not accept cash as a means of payment. Please begin by refreshing the page to see if your location populates the Near field. 117 total complaints in the last 3 years. Yet, the kid splash pad was open, so it isnt the weather.There are less decorations and less Christmas lights than before Covid, yet it was busier than we have ever seen it. SUBMIT. They opened at 9:40 & the separate park gates opened at 10:00. We just ate a big breakfast before and gave the kids a cup of fruit and a dippin dots. read more. They told us when we left things were open but lies. Well guide you through the process. SeaWorld San Diego: 619-222-4SEA. No aquarium with fish and sharks. Spoke to several managers and was told that they were unable to extend the same one time courtesy offer to me I asked why?
Seaworld Customer Service Jobs, Employment | Indeed.com display: none; We had a good experience except for the rude security guard at the front. CLOSE. This is troubling for many reasons:1. Only Passes purchased through the online renewal offers will be automatically linked to your profile. Yes, we offer free Wi-Fi to our guests by selecting SeaWorldGuest to connect once inside the park. The animals shows were great, but hot. Unfortunately we had family emergency the night before. } Read our, SeaWorld S, Dept Coordinator at SeaWorld, responded to this review. Remember: the barcode is 16 digits that begin with the letter "A" at the bottom of the pass. Mind you we waited 1hr to get on this ride when it was our turn to ride the employee told us she was to short to ride. It was a great experience. If you notice online and at the park signs indicating they've gone digital--don't believe them. Again we do apologize for this issue and if you would like to speak further on this issue you can contact ************************************************. I doubt we will visit Sea World or Aquatica San Antonio again after many years of loyalty. SeaWorld Orlando We have responded and discuss the concerns. Theme Park and/or Photo Location. Anyone know what's up with SeaWorld Park's PhotoKey service? Our care team consists of hundreds of professional animal behaviorists, aquarists, zoologists, veterinarians, and dieticians. Using Seaworld's cashless band which they started May 4, 2023 has absolutely NOT been stress free as advertised during this family vacation for our youngest's birthday. Now we have the accessibility for rides and shows since I cant stand for long nor stand in the crowd due to my disabilities. Unfortunately, due to unforeseen circumstances beyond my control, my family and I were unable to utilize these passes even once during their validity period. So we basically wasted a whole hour waiting! If you want to change to a different pass. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Email. I do believe this is very unjust and extremely disappointing for a corporation to treat its customers that travel from other cities this way. We do apologize and hope to hear from you soon. Does SeaWorld San Antonio offer free Wi-Fi for guests? } Home Services Auto Services SeaWorld San Antonio 855 reviews Claimed Amusement Parks, Aquariums Closed 10:30 AM - 6:00 PM Hours updated 2 weeks ago See hours See all 2161 photos Active Life Amusement Parks SeaWorld San Antonio Write a review Add photo Review Highlights Tickets worked, dining did NOT - and food was terrible. Download our FREE App to easily navigate the park, view ride wait times, purchase add-on experiences, and more! I would like to end my pass or modify the type to a different pass type. My daughter loves animals, hates rides, just wanted to pet a penguin, a dolphin, a seal ANYTHING! They stated we will hold the funds for one year then a supervisor comes on and says we will hold for two years. I took myself, my sister and a service dog for me to SeaWorld Sunday. Sea World is one of my absolute favorite places in the world but I was pretty disappointed with this visit. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The food isn't great. I was bombarded with a terrible employee needing me to login into my account and show proof of my annual pass. We offer many dining options inside the park. Create unforgettable memories with our incredible vacation packages! . I will never forget or put myself in that situation again. To further discuss please contact us at ************************************************. The rep I finally got to speak to for rescheduling (on hold for 1 whole hour) was nice and made the new reservation easily. Greetings from SeaWorld San Antonio!Thank you for your visit. SeaWorld San Diego. First hour you can ride without much of a line, but then they get busy & Quick Que is a lot of help. I felt humiliated and disrespected. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
End Your Auto Renew Annual Pass - SeaWorld Entertainment We hope that you will visit us again soon. San Antonio January 6, 2023 As the year races towards Spring and Summer, you might be wondering how to make the most of it. Greetings from SeaWorld San Antonio!Thank you for your visit. Also when we arrived, the employees were only concerned about our masks being on correctly, didnt think to mention the orca show was starting NOW!! SeaWorld Orlando. After trying with Sea World , they just kicked me to a collection agency, **************************************** Acct. and if I say reserve seating wouldnt you think the best seats, the seats that get you the dolphin splash or the wave from the seal, nope they raise the price once its in the cart (and their main act, the orcas, didnt even have a show for the day!!
Cancel EZpay Account | SeaWorld Parks & Entertainment She never acknowledged a mistake on their end or explained to me what the issue even was. SeaWorld San Antonio is open Thu, Fri, Sat, Sun. We were given aid in registering for the accessibility program for SeaWorld. We're committed to protecting these incredible animals and their habitats, ensuring our promise to you: a visit to SeaWorld is a visit you can feel good about. and the Great White are awesome roller coasters, and The Journey to Atlantis is a cool log ride. All I want is another ticket with extended date Not REFUND.Order#***************.Can anybody good people in Seaworld HELP ME ON THI???????????? Way to punt off that responsibility to the customer!We will be cancelling our passes. Quick Que worked, kind of. Exhilarating entertainment awaits as SeaWorld San Antonio amps up your summer fun! I was also charged for an extra parking and gentleman said ok Ill refund it as a duplicate. When I sent an email to customer service I was told the reserved seating tickets were non refundable, the people at the front said not a word to us. San Antonio - Things to Do SeaWorld SeaWorld 4,639 Reviews #51 of 272 things to do in San Antonio Water & Amusement Parks, Theme Parks 10500 SeaWorld Drive, San Antonio, TX 78251-3001 Open today: Closed Save Amarillo, Texas 55 44 Terrible Customer Service Review of SeaWorld Reviewed February 10, 2021 Call Sea World customer service faster with GetHuman 888-800-5447 Customer service Current Wait: 22 mins (17m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If possible please reach out to guest services at ************************************************ to see what options can be done with your account. Aquatica San Antonio Six Flags Fiesta Texas. 06/12/2023 Complaint Type: Billing/Collection Issues Status: Resolved I had purchased a Aquatica gold pass on May 19 2022. -Chris. BBB Business Profiles are subject to change at any time. I am writing to express my disappointment and frustration with the lack of. Dont waste your $$. Great rides, shows and food! The playground/jungle gym was closed, but that is to be expected during COVID. Then the rain the closed playgrounds. I kindly request that you review my case once again and initiate the process for a full refund of the unused annual passes. Took grandchildren and great grandchildren Awesome Aquarium water park and shows. SeaWorld San Antonio accepts credit cards. Oh, and we only encountered 4 different types of animals. Use these steps to easily update your account information: Log onto the Pass Member website and click the Renew Your Pass button and select a renewal offer. If you've already created an account, simply enter the email and password used before. That comes at an additional expense to me of three round trip tickets.
SEAWORLD SAN ANTONIO - 1946 Photos & 814 Reviews - Yelp This will show good intentions and will automatically encourage customers to come back and spend their money there. We usually buy annual passes but didn't do it this year. Purchase two ticket while visiting San Antonio. We were there on New Year's Eve, an extremely busy time, and they were already closed.
This is the version of our website addressed to speakers of English in the United States. - See 4,603 traveler reviews, 2,487 candid photos, and great deals for San Antonio, TX, at Tripadvisor. You can find smoking areas on thepark mapor theSeaWorld mobile app. If you're interested in canceling your account, please select your park below to sign in. Explore the exciting world of marine animals in a way youve never experienced before during all-new animal presentations. Once created, the same profile can be used across all SeaWorld Parks Pass Member websites, including: Its been a long time since Ive been back to Sea World. No outside food or drinks are allowed into the park except bottled water. } Your group will be immersed in the wonder of the sea and indulge in the finest offerings the park has to offer while our select VIP tour guide provides you with exclusive access to the park's most thrilling . I have a past-due balance I need to pay - how can I get current & access my benefits?
My financial institution says there is absolutely something Seaworld can do but so far there has been no resolution to this amount charged which posted to my account and is also under dispute with them. We do apologize for anyinconvenience this has caused you, you can also reach out further at ************************************************. I recommend because they are usually discounted online. I don't think it's a good deal unless you stay all day. If you dont happen to see an expected account after logging in, please use the option to login with barcode/zip code for the pass in question youll still be able to access the benefits and other information relevant to that pass by logging in that way! They were unable to give me an answer, just kept repeating same scripted line.Considering the fact that these passes were never used, I believe it is fair and reasonable to request a refund of the full amount paid. Note that complaint text that is displayed might not represent all complaints filed with BBB.
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